I need to exchange a product I just bought. What should I do?

A: Send an email to tiendadonlino@gmail.com with your full name, contact phone number, reason for exchange, a legible photo of your purchase receipt, and a screenshot of your order confirmation.

The product I purchased is not working. How do I claim my warranty?

A: Don Lino offers a warranty only for the XXXXXX products it sells.
In the event that the product(s) acquired by the User do not function properly or have defects attributable to the manufacturer, and are within the ninety (90) day period, the warranty can be claimed (excluding household appliances, which have a warranty period of one (1) year), counted from the delivery of the product(s). The User must send an email to tiendadonlino@gmail.com to request the warranty to be honored, stating:

• Purchase order number.

• Date of purchase.

• Reason for requesting the warranty (specific fault).

• Proof of product failure via videos, photos, or similar.

• Email address used to access the Site.

Once the email is received by Don Lino's staff, they will follow up on the request, and if the request is valid, they will provide the User with instructions on how to make the warranty effective.
If the steps and requirements outlined above are not met within the stipulated deadlines, XXXXX will not honor the warranty.