The present Terms and Conditions of Use of the Site (hereinafter "Terms and Conditions") shall be mandatory with respect to the use and operation of this website: https://www.donlino.com.mx (hereinafter the "Site"), as well as with respect to commercial transactions entered into between XXXXXX., (hereinafter "Don Lino") and the User. By accessing and using the Site, you accept these Terms and Conditions in their entirety, in addition to any other law, regulation or norm that may be applicable to the Site or to the commercial transactions carried out on it. If you do not accept these Terms and Conditions in their entirety, please leave the Site.
The Site is operated by Don Lino, a company legally incorporated under the laws of the United Mexican States, with address at Cerrada Monte Líbano #9 Local 1, Lomas de Chapultepec, 11000 Mexico City, CDMX, with Federal Taxpayer Registry xxx, and with email for contact: tXXXXX

The Site and its content are directed to legal residents of the United Mexican States, so the advertising and information presented on it are valid only in the United Mexican States.
Access and use of the Site also implies your express consent to our Privacy Notice.

1.- USERS.

All adults who are legal residents in the United Mexican States may be Users of the Site.
Access to and use of the Site implies that you declare to have the legal capacity to contract, in terms of article 1798 of the Federal Civil Code.
The acts of minors and persons with legal incapacity who access the Site are under the strict responsibility of the parents, guardians or adults in charge of them, in terms of the provisions of articles 1919, 1920 and 1921 of the Federal Civil Code.

1.1.- User Obligations.

The User undertakes to respect and comply with the stipulations contained in these Terms and Conditions when accessing and using the Site.
The User undertakes that the information provided for accessing and using the Site and for conducting commercial transactions on it will be truthful, correct, and verifiable, and therefore the User also guarantees to be the legitimate owner of such information.
The User undertakes to provide Don Lino, via email and as soon as possible, all documentation requested to confirm the information provided for accessing and using the Site and for conducting commercial transactions.
The User undertakes to use the Site in accordance with applicable regulations and declares to be fully aware of the legal implications of conducting commercial transactions through electronic means on the Internet.
Any User is prohibited from using the Site for purposes other than those established in these Terms and Conditions, as well as from sending or transmitting any user-generated content that infringes or may infringe any intellectual property right of Don Lino or any third party, or that is threatening, false, misleading, subversive, defamatory, privacy-invading, obscene, pornographic, abusive, discriminatory, or illegal, or that may constitute or incite conduct that could be considered a criminal offense, violate the rights of any party, or lead to any other form of civil liability or violate any law.
The User undertakes to keep up-to-date with any modifications to these Terms and Conditions and to consult them periodically.
Site Users must act respectfully, ensuring they do not make abusive use of their right to freedom of expression within the Site.
Should the User fail to comply with any of the obligations established in these Terms and Conditions, Don Lino may limit or restrict their access to the Site.

2.- SITE ACCESS.

To access and use the Site, the User may choose between the following options:

• Provide an email address to generate an access code, which will be sent to the provided email address. The access code will function as a dynamic, single-use key with a determined validity period.

Don Lino is not responsible for the veracity or correctness of the data provided by Users when accessing and using the Site or when carrying out commercial transactions on it, nor does it have the obligation to verify them.

3.- PROCEDURE FOR ACQUIRING PRODUCTS.

No contract shall exist between the User and Don Lino in relation to any product until the purchase request has been confirmed by Don Lino and the corresponding payment has also been credited to Don Lino.
Don Lino will publish the products and the total price the User must pay for them on the Site. Likewise, it will indicate if there is any promotion and/or discount regarding them, as well as its validity.
The prices of the products advertised on the Site are the total price, as they include value-added tax. However, shipping costs are excluded and will be added at the time to the total amount due.
In the event that a purchase request is made and the item in question is out of stock, Don Lino will refund the payment. The refund will be made through the corresponding method, depending on the payment method used by the User for the purchase.
The procedure for acquiring products sold by Don Lino consists of three phases: Review Cart, Shipping and Billing, and Review and Payment.
Prior to the aforementioned phases, the User must have accessed the Site and selected the product(s) they wish to purchase, added it/them to the cart, and clicked the "Buy" button to link to the "Shopping Cart."

• Review Cart

  • In the "Review Cart" phase, the User can verify the summarized information of the product(s) to be purchased (name, price, quantity of products, Subtotal, Taxes, and total amount to pay) and make changes if desired.
  • Once this is done, the User will click the "Checkout" button for the Site to link to the next phase.

• Shipping and Billing

  • To continue with the purchase, in the "Shipping and Billing" phase, the User must go to the section called "Identification" where they will provide the following personal data: email, full name, and telephone number, so that Don Lino can contact the User during the purchase process.
  • Once this is done, the User must click the "Proceed to Delivery" button to continue with the purchase process.
  • In the "Delivery" section, the User must provide the details corresponding to the address where the product(s) purchased on the Site will be shipped, as well as the name of the person who will receive it/them, in order to calculate the shipping cost. This data is the sole and exclusive responsibility of the User, so any error in it, and the consequence thereof, will not generate any liability for Don Lino.
  • Once this is done, the User must click the "Proceed to Payment" button.

• Review and Payment

  • In the "Review and Payment" phase, the User must select the payment method that suits them best. For credit or debit card payments, the User must provide the complete details of their credit or debit card, including its security details.
  • In this phase, the User can review, and modify if desired, the information in the "Identification" and "Delivery" sections, i.e., their personal data and the delivery options for the product(s) purchased, before accepting the purchase.
  • If the User agrees with all the above, especially with the price of the products and the amount of shipping costs, they must click the "Buy now" button.

Once the aforementioned procedure is completed, Don Lino will notify the User, at the email address provided when making the purchase, of all the details of the purchase. This first email does not finalize the sale, as this will only occur once the corresponding payment has been credited to Don Lino.
If applicable, the User must pay the price of the purchased products after receiving this first email, and within the term established in the text of the same. If payment is not covered within that period, the purchase will be canceled without liability for Don Lino.
Don Lino will send the User a second email confirming the payment made, or informing that it has been denied.
The delivery period for purchased products begins to count from the moment payment accreditation is confirmed.
Once payment is accredited, the User will be notified, via a third email, of the confirmation that the product(s) have been shipped, providing the identification number assigned by the parcel company for tracking the shipment of the product(s).
If payment has been denied, the user will also receive a third email indicating that the purchase has been cancelled.

4.- THE PRODUCTS.

The products offered by Don Lino can be found on the website https://www.donlino.com.mx, in the section called "Shop" which displays the different product families, such as: Lino, home accessories, children, linens, and robes.
The general specifications of the products sold by Don Lino will be found on the Site; however, users, before using the products, must read their labels, warnings, and instructions for correct use.
Should any doubt, complaint or suggestion arise regarding the products, the user may send an email to the following address: XXXX so that one of Don Lino's advisors can address their request.

5.- PAYMENT AND INVOICING.

Don Lino will accept the payment gateway offered by the payment engine called Mercado Pago on the Site, which are listed below:

• Payment with credit cards: Visa, MasterCard and American Express.
• Payment with debit cards: Visa and MasterCard.
• Cash payment through OXXO and 7 Eleven convenience stores.
• Cash payment at Santander, BBVA, and Citibanamex bank branches.
• Payment via electronic transfer from accounts opened at Santander, BBVA, and Citibanamex bank branches.
• Payment using the balance in the User's Mercado Pago account.

The User must cover the full and exact amount indicated by the Site, including the shipping cost corresponding to their purchase, for it to be successfully processed.
The payment authorization process may take up to three (3) business days, counted from the date on which the User provides their credit or debit card details, makes cash payment through convenience stores or banking institutions, performs the electronic transfer, or uses the balance in their Mercado Pago account.
If the User requires an invoice for their purchase, they must access the Billing portal and provide the information requested there for this purpose.
The veracity and correctness of the data provided when requesting the invoice are the sole and exclusive responsibility of the User, so any error in them will not generate any liability for MINISO.
The User will only have seven (7) calendar days, counted from the date of receipt of the email in which Don Lino confirms the payment accreditation for the purchased products, to request the corresponding invoice.
The corresponding invoice will be sent to the email address indicated by the User, in PDF and XML formats.

6.- PRODUCT SHIPPING AND DELIVERY.

Shipping costs will be borne by the User. Before the User completes the purchase process described in numeral "3.2.3" of these Terms and Conditions, they will be informed of the amount of shipping costs, which will be added to the total price of the product(s) they wish to purchase.
The parcel service will deliver the package to the address designated by the User, from Monday to Friday (except holidays).
To track the shipment of purchased products, the User can consult the page http://www.dhl.com.mx/es/express/rastreo.html and enter the identification number provided to them.
In case of any problem related to the shipment, the User must send an email to the following address: XXXXXXXXX, providing their purchase order number and the tracking number assigned by the parcel service, so that MINISO staff can address and follow up on their issue.
The shipment will be delivered to the User personally, to a third party designated by them, or to the person found at the address indicated by the User as the delivery location, which will be verified by the signature of receipt of the shipment at the agreed delivery address.
In the event that the User is not found at the address indicated by them for the delivery of the shipment and the parcel company returns it to Don Lino, Don Lino will contact the User via the email address provided by them to, if they wish, indicate a new address for the delivery of the purchased products and pay the cost of the new shipment of the products purchased on the Site.
The User acknowledges and accepts that the purchased product(s) may be destroyed or abandoned by Don Lino if more than thirty (30) calendar days elapse from the date the email mentioned in the previous paragraph was sent to the User and the User fails to indicate a new address and pay the cost of the new shipment, without any liability being attributable to Don Lino in this case.
Don Lino will send the purchased product(s) as soon as possible; however, in case of delays, losses, or deterioration of the products caused by force majeure or fortuitous events, Don Lino will not have any liability, nor will it be obliged to pay any compensation to the User.

7.- PRODUCT RETURNS.

The User may return the product(s) purchased on the Site at any of the Stores in the country where the product was purchased, within thirty (30) calendar days after the Stores open, for any of the following reasons:

• If the product(s) is/are damaged or defective.
• If the product(s) received is/are different from the product(s) purchased.

If the User wishes to return the purchased product(s) for any of the reasons mentioned above, they must send an email, within the period indicated above, to the following address: XXXXX, in which they will indicate:

• The reason for wishing to make the return.
• Purchase order number.
• Email address used to access the Site.
• Date of delivery of the product(s).
• Tracking number provided for shipment tracking.

Once the email is sent by the User, Don Lino will process and follow up on the request made, so that, if the request is appropriate, the procedure to follow for the User to make the corresponding return will be indicated.

The return of the product(s) will proceed as long as the User complies with the following requirements:

• The product(s) must be new and unused, maintaining their original condition when received by the User (including accessories, packaging, manuals, among others).
• The product(s) must not show signs of mistreatment.
• The product(s) must retain their original packaging.
• The product(s) must not be altered by the User.

Due to their particular characteristics, no returns are accepted for the following product categories: health, underwear, beauty, personal hygiene, cosmetics, perfumes, alkaline or lithium batteries, and swimwear.
If the User does not comply with the steps and requirements previously indicated, Don Lino will reject the return request.

In the event that the return of the payment made for the purchase proceeds, the refund will be made by the appropriate means, depending on the payment method used by the User in the purchase, which are detailed in numeral 5 of these Terms and Conditions.
The User acknowledges and accepts that Don Lino is not a Financial Institution, therefore it is not responsible for the time it takes for the refund of the amount paid for the purchase to debit or credit cards, since the refund of the paid amount is entirely the responsibility of the financial entity or company that issues the VISA or MASTERCARD or American Express card, for which reason Don Lino lacks the authority to intervene in such situations.

Therefore, the User releases Don Lino from any responsibility for any circumstance that delays or prevents the refund of money, in which case the User will have the obligation to make the corresponding claim to their Financial Institution.

8.- USER RIGHTS AND REVOCATION OF CONSENT.

The User, in their capacity as a consumer, will have all the rights established in their favor by the Federal Consumer Protection Law.
Additionally, the User may revoke their consent regarding the purchase in question within five (5) days following the delivery date of the purchased product(s).
If the User wishes to exercise their right to revoke their consent, they must send, within the period indicated in the previous paragraph, an email to the following address: XXXXX, in which they will indicate:

• The reason for wishing to make the cancellation, if deemed convenient.
• Purchase order number.
• Email address used to access the Site.
• Date of purchase.
• Tracking number provided for shipment tracking.

Once the email is sent by the User, Don Lino will send a first email to the user, acknowledging receipt of their request and indicating the address to which they should send the purchased products for which they exercised their right to revoke consent.

Within two (2) business days following the receipt of the email mentioned in the previous point, the user must send the purchased product(s) to Don Lino, to the address indicated for this purpose, via a parcel company. The consumer will bear the cost of the freight and must also purchase corresponding freight insurance.

For the return of the product(s), the user must comply with the following requirements:

• The product(s) must be new and unused, maintaining their original condition when received by the User (including accessories, packaging, manuals, among others).
• The product(s) must not show signs of mistreatment.
• The product(s) must retain their original packaging.
• The product(s) must not be altered by the User.

If the User does not comply with the steps and requirements previously indicated, Don Lino may reject the cancellation request, and no refund will be processed.

Once the product(s) has/have been returned, the refund of the amount paid for the cost of the product(s) will be made by the appropriate means, depending on the payment method used by the User in the purchase, as detailed in numeral 5 of these Terms and Conditions.
The User acknowledges and accepts that Don Lino is not a Financial Institution, therefore it is not responsible for the time it takes for the refund of the amount paid for the purchase to debit or credit cards, since the refund of the paid amount is entirely the responsibility of the financial entity or company that issues the VISA or MASTERCARD or American Express card, for which reason Don Lino lacks the authority to intervene in such situations.

Therefore, the User releases Don Lino from any responsibility for any circumstance that delays or prevents the refund of money, in which case the User will have the obligation to make the corresponding claim to their Financial Institution.

9.- WARRANTY.

Don Lino offers a warranty only for the electrical, electronic, and home appliance products it sells.
In the event that the product(s) purchased by the User do not function properly or have defects attributable to the manufacturer, and are within ninety (90) days, the warranty for these products may be claimed (excluding home appliance products, which have a warranty period of one (1) year), counted from the date of delivery of the product(s). The User must send an email to XXXXXX to request the warranty to be honored, which must include:

• Purchase order number.
• Date of purchase.
• Reason for the warranty request (specific fault).
• Proof of product failure through videos, photos, or similar.
• Email address used to access the Site.

Once the email is received by the staff of Don Lino, they will follow up on the request, and if the request is valid, they will provide the User with instructions on how to enforce the warranty.

If the User does not comply with the steps and requirements previously stated, within the stipulated deadlines, Don Lino will not honor the warranty.

10.- REFUND

A refund will be issued to the User only in cases explicitly contemplated in these Terms and Conditions, and will be made according to the payment method used by the User to cover the price of the purchased products.
Any matter related to this section should be consulted via email XXXXX where Don Lino staff will address and follow up on the issue raised by the User.

The User acknowledges and accepts that Don Lino is not a Financial Institution, therefore it is not responsible for the time it takes for the refund of the amount paid for the purchase to debit or credit cards, since the refund of the paid amount is entirely the responsibility of the financial entity or company that issues the VISA or MASTERCARD or American Express card, so Don Lino lacks the power to intervene in such situations.

Any date provided by Don Lino regarding the crediting of funds to bank accounts is a tentative date, given that the amount in question is debited by a payment processor external to Don Lino, which in turn will deliver it to the corresponding Financial Institution, so that said amount is reflected in the User's account statement.

Therefore, the User disclaims Don Lino from any responsibility for any circumstance that delays or prevents the refund, in which case the User will have the obligation to make the corresponding claim to their Financial Institution.

11.- PRIVACY NOTICE.

Don Lino is responsible for the confidentiality, use, and protection of the personal data provided to it.
The personal data provided by Users is processed and stored on servers or magnetic media that maintain high standards of security and protection, both physical and technological. For more information, please consult our Privacy Notice.

12.- INTELLECTUAL PROPERTY

Don Lino owns the intellectual property rights to all content on the Site (including programs, databases, networks, images, logos, writings, and files that allow the User to access the Site), which are protected by international laws and treaties regarding copyright, trademarks, patents, industrial models, and designs. Improper use and total or partial reproduction of such content are prohibited, except with express written authorization from Don Lino.

The use of the Site does not in any way mean that Don Lino assigns or grants any type of right, license, or permission over its intellectual property rights.

13.- SYSTEM FAILURES

Don Lino does not guarantee continuous or uninterrupted access and use of the Site. The Site may occasionally be unavailable due to technical difficulties or internet failures, or any other circumstance beyond Don Lino's control and/or reasonably outside of its control. In such cases, efforts will be made to restore the Site as quickly as possible, without implying any type of responsibility.

Don Lino will not be responsible for any error, omission, or inaccuracy contained in the Site, nor for erroneous interpretations of its content carried out by Users. Don Lino will not be responsible for any damage and/or harm caused to the User derived from technical difficulties or internet failures, or for any other circumstance beyond Don Lino's control and/or reasonably outside of its control. Don Lino will also not be responsible for any damage and/or harm caused to the User derived from viruses and/or malware that could affect the User's equipment as a result of accessing and/or using the Site or as a result of any transfer of data, files, images, texts, or audio contained therein.

15.- APPLICABLE LAW AND JURISDICTION

These Terms and Conditions will be governed in all their aspects by the laws in force in the United Mexican States.
In case of controversy regarding the interpretation, compliance and execution of these Terms and Conditions and/or the commercial transactions executed thereunder, the parties expressly agree to submit to the jurisdiction of the competent Courts of Mexico City, thereby waiving any other jurisdiction that, by reason of their present or future domicile, might correspond to them.
The Federal Consumer Protection Agency is the competent administrative authority to hear matters related to these Terms and Conditions, and the Federal Consumer Protection Law is applicable.

16.- ADDRESS

For the purposes of these Terms and Conditions, Don Lino's address is Cerrada Monte Líbano #9 Local 1, Lomas de Chapultepec, 11000 Mexico City, CDMX.

17.- CONTACT

In case of any comment, doubt, claim, or clarification related to these Terms and Conditions and/or to the commercial transactions carried out on the Site, the User may contact Don Lino via email XXX, on business days and during business hours from 9:00 am to 6:00 pm.